Product Support Engineer - Cloud WAF Support Engineer
Tasks
- Analyze customer feature requests
- Diagnose and solve customer technical issues
- Document customer requirements
- Escalate feature requests to higher level teams
- Manage customer requirements
- Provide customer technical support
- Troubleshoot networking problems
Perks/Benefits
- N/A
Skills/Tech-stack
BGP | Bot mitigation | Caching | DNS | HTTP | IIS | Load Balancing | Nginx | OWASP Top | OWASP Top 10 | Proxy | Reverse Proxy | SSLTLS | Server troubleshooting | TCPIP | Top 10 | Web Server | Web server troubleshooting
Education
N/A
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