Product Support Systems Administrator

Tasks

• Create publish and test support documentation
• Develop resolutions and workarounds
• Diagnose and resolve networking issues
• Execute complex system integration plans
• Facilitate customer and field engineer training
• Maintain customer interaction records in Salesforce
• Orchestrate case resolution
• Provide remote support for instrument system configuration
• Support new customer network and system checklist completion

Perks/Benefits

• N/A

Skills/Tech-stack

LogMeIn | Network Configuration | Quality Control | Remote Support | Salesforce | Security administration | System Administration | System Integration | TeamViewer | Technical documentation | Troubleshooting | Windows Security | Windows Security Administration | Windows System Administration | Windows server | Windows system