Sr. Specialist II, Gainsight Administrator
Tasks
- Administer system platforms
- Analyze customer engagement and risk
- Build and manage Surveys
- Communicate roadmap updates
- Conduct sprint planning
- Configure rules and CTAs
- Create and maintain dashboards
- Create playbooks
- Define KPIs and data models
- Develop dashboards and reports
- Enforce governance standards
- Ensure data quality
- Ensure platform scalability
- Implement customer journey programs
- Lead system administration team
- Maintain documentation and change management
- Manage Journey Orchestrator programs
- Manage Success Plans
- Mentor and provide performance feedback
- Monitor automation outcomes and iterate improvements
- Optimize data integrations
- Partner with stakeholders
- Perform backlog grooming
- Provide platform best practices
- Streamline operational processes
- Support forecasting and account reviews
- Translate business requirements into solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Change Management | Customer Engagement | Dashboarding | Data Modeling | Data Quality | Data integration | ETL | KPI Management | Lifecycle Management | Project Management | Reporting | Stakeholder management | System governance
Education
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