Technical Customer Success Manager
Tasks
- Advocate for customer needs
- Assist with bids and renewals
- Build and maintain client relationships
- Collaborate with internal teams
- Drive service improvements
- Ensure client engagement and satisfaction
- Identify upsell opportunities
- Oversee onboarding process
- Proactively address customer issues
- Provide cybersecurity guidance
- Serve as escalation point
- Serve as primary contact for clients
- Support onboarding of new services
- Support service delivery and growth
Perks/Benefits
- Employee assistance program
- Employee discounts
- Flexible benefits
- Incentive plans
- Life assurance
- Pension plan
Skills/Tech-stack
Communication | Customer Onboarding | Customer Relationship Management | Customer relationship | Cybersecurity | Pre-sales | Pre-sales Support | Problem Solving | Relationship Management | Risk Management | Sales Support | Service Delivery | Stakeholder management
Education
N/A
Roles
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