M02 - Helpdesk Support Engineer
Singapore, Singapore, Singapore
SGD 72K-92K (estimate) Mid-level Full Time
Tasks
- Automate operational tasks
- Collaborate with engineering, DevOps, and vendors
- Handle escalations
- Investigate application errors, alerts, and performance issues
- Maintain documentation and knowledge bases
- Monitor system health and execute configuration changes
- Perform root cause analysis
- Provide second-line support for production and staging systems
- Support security and compliance efforts
Perks/Benefits
- N/A
Skills/Tech-stack
AWS Services | Automation Scripting | Database Queries | Incident Management | Linux/Unix | Logs Analysis | Monitoring Tools | Operational workflows | REST APIs | Security Compliance | Ticketing Tools
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