Security Administration Services Helpdesk – Sr Associate
Tasks
- Document tickets and troubleshooting steps
- Follow standard operating procedures and escalation paths
- Handle calls and chats
- Identify recurring issues
- Maintain confidentiality for sensitive information
- Meet service level goals
- Recommend process improvements
Perks/Benefits
- Employee networks
- Flexible work programs
- Hybrid work environment
- Insurance plans
- Medical care
- Paid volunteer days
- Savings plans
Skills/Tech-stack
Customer support | Incident Management | ServiceNow | Technical Support | Ticketing system | Troubleshooting
Education
Roles
Analyst | IT | IT Support | IT Support Specialist | Service Desk Analyst | Specialist | Support Specialist
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