Security Operations Center Supervisor - First Shift
Tasks
- Administer operational software programs
- Align policies procedures and objectives
- Conduct performance appraisals
- Create deliver security presentations and reports
- Define and monitor key performance indicators
- Develop GSOC functionality
- Develop GSOC processes and operations
- Develop and document training exercises
- Develop and monitor intelligence sources
- Ensure staffing and employee selection
- Escalate inter company customer service issues
- Identify new security technologies
- Liaise with security management teams
- Maintain GSOC accountability
- Manage GSOC staff coaching and leadership
- Monitor alarms and incidents
- Participate in required meetings
- Perform after hours on call duty
- Perform analysis and planning for GSOC value
- Provide feedback to improve performance
- Respond to emergency calls
- Respond to non emergency calls
Perks/Benefits
- 401k
- AD and D insurance
- Dental insurance
- Disability insurance
- Life insurance
- Medical insurance
- Paid Holidays
- Personal days
- Sick days
- Vacation time
- Vision insurance
Skills/Tech-stack
Alarm Monitoring | Call Center | Call center operations | Change Management | Customer Service | Emergency Notification | Emergency response | Global Incident Management | Incident Management | Key Performance Indicators | Microsoft Office | Operations Center | Performance indicators | Radio communication | Security Operations Center | Security operations | Training Development | Travel security
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