Security Operations Center Supervisor - First Shift
Tasks
- Align policies and procedures with client goals
- Analyze and plan GSOC performance
- Conduct supervisory responsibilities
- Create security reports and presentations
- Develop GSOC processes and operations
- Develop intelligence sources
- Direct training exercises
- Escalate intercompany customer service issues
- Identify and upgrade security technologies
- Liaise with security management
- Manage operational software programs
- Manage staffing and employee selection
- Monitor key performance indicators
- Perform on-call duty
- Provide leadership and coaching
- Receive and respond to emergency and non emergency calls
- Recommend change management for efficiency and quality
- Set performance goals and conduct appraisals
Perks/Benefits
- 401k
- AD and D insurance
- Dental insurance
- Disability insurance
- Life insurance
- Medical insurance
- Paid Holidays
- Personal days
- Sick days
- Vacation accrual
- Vision insurance
Skills/Tech-stack
Alarm Monitoring | Change Management | Critical Thinking | Customer Service | Data Analysis | Emergency communication | Excel | Incident Response | Key Performance Indicators | Microsoft Office | Performance Management | Performance indicators | PowerPoint | Radio communication | Security operations | Software administration | Staffing management | Training Development | Word
Education
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