Security Tool Support Analyst
GSC Vertis North, Philippines
PHP 150K-150K (estimate) Entry-level Full Time
Tasks
- Approve firewall requests
- Assist incident response
- Escalate incidents to next level
- Isolate incidents at level 1
- Monitor security tool availability
- Perform initial troubleshooting
- Prepare RCA documentation
- Prepare turnover reports
- Provide evidence for audit compliance
- Recommend improvements to monitoring processes
- Report issues using ticketing system
- Review security tool documentation
- Support security engineering policies and procedures
- Track security monitoring equipment health
- Triage incident request tickets from chat call email
Perks/Benefits
Skills/Tech-stack
Audit compliance | Cause analysis | Firewall | Host Security | Incident Management | Network Security | Real Time | Real-time monitoring | Root Cause Analysis | Root cause | Scheduled Tasks | Security monitoring | Ticketing systems | Troubleshooting
Education
N/A
Roles
Analyst | Security | Security Tool Support Analyst | Support Analyst
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