Senior Customer Experience Engineer
Tasks
- Act as incident commander
- Collaborate with engineering and support teams
- Coordinate engineering engagement
- Develop customer security architecture understanding
- Drive root cause analysis and communication
- Identify systemic issues and drive continuous improvement
- Lead incident response
- Manage technical escalations
- Provide customer advocacy for product direction
- Serve as primary technical point-of-contact
- Troubleshoot complex product issues
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Crisis management | Customer Advocacy | Enterprise Risk | Enterprise Risk Management | Enterprise Security | Enterprise Security Operations | Escalation management | Incident Response | On-Call | On-call operations | Risk Management | Root Cause Analysis | Root cause | Security Architecture | Security Compliance | Security operations | Technical Escalation | Technical escalation management | Threat hunting
Education
Related jobs
-
Cybersecurity Engineer USD 96K-134KApplication Hardening | Azure Security | Cloud Security | Firewalls | Incident Response401k matching | Dental insurance | Flexible schedule | Life insurance | Medical insuranceSenior-level Full TimeLiberty Lake, WA, United States10h ago
-
Access Control | Audio Visual | Audio/Visual Technologies | Cause analysis | Display technologyMid-level Full TimeLos Angeles, CA, United States11h ago
-
IT Data Center Engineer USD 84K-116KBash | Capacity Planning | Cause analysis | Change Management | Copper Termination401k match | EAP | Employee assistance program | Flexible time off | Gym reimbursementMid-level Full TimeHillsboro, Oregon, United States; Oregon; Washington11h ago
-
800-37 | 800-53 | Access Control | Agile | Alert analysisHealth insurance | Learning and development | Paid leave | RetirementSenior-level Full TimeWashington, DC15h ago
-
800-37 | 800-53 | Access Controls | Authorization boundary | Business Impact AnalysisHealth insurance | Learning and development | Paid leave | RetirementMid-level Full TimeWashington, DC15h ago
-
Space RCO - Cyber Security Engineer USD 160K-195KAmazon Web Services | Computer Network Security | Computer network | Computer network operations | ContainersTop-Secret Clearance supportSenior-level Full TimeAlbuquerque, NM15h ago
-
System Security Engineer (5168) USD 73K-121KAttack Vector | Attack vector analysis | Boundary Protection | Breakdown Structure | CIA Impact LevelsHealth insurance | Paid leave | RetirementSenior-level Full TimePatuxent River, MD15h ago
-
Senior Software Engineer, Information Security USD 120K-160KAWS IAM | AWS Lambda | AWS OpenSearch | Amazon SageMaker | BashHybrid work | In-office 3 days per weekSenior-level Full TimeMountain View, CA / Remote (US) R17h ago
-
System Engineer Level 2 USD 150K-210KAccess Control | Certification and accreditation | Configuration Control | Configuration Management | CryptographySenior-level Full TimeAnnapolis Junction, United States18h ago
-
Senior Information Systems Security Engineer USD 141K-236KAccess Controls | Assessment & Authorization | Cross domain | Cross-Domain Solutions | CybersecurityHealth insurance | Holiday pay | Learning and development | Life insurance | Long-term disabilitySenior-level Full TimeUSA-DC-Washington18h ago
-
Project Cyber Engineer USD 95K-159KAccess Management | Cloud Security | Cybersecurity operations | Enterprise Security | Identity and Access ManagementMid-level Full TimeColorado Springs, Colorado, United States19h ago
-
Lead Software Engineer - Proxy/SSE Network Security USD 176K-186KAI assisted code | AI-assisted code review | AWS Direct Connect | AWS PrivateLink | Access ControlBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersSenior-level Full TimePlano, TX, United States21h ago
-
ICS Cyber Security Engineer USD 70K-90KArmis | Backup and Recovery | CPS Visibility | Change Management | ClarotyDental benefits | Disability benefits | Health and wellness programs | Inclusive culture | Medical benefitsMid-level Full TimeAtlanta, GA, US, 303381d ago
-
Senior Security Engineer, GRC USD 180K-225KAutomation | Bash | Dashboards | Governance Risk | Governance risk compliance12 paid holidays | 401k plan | Disability insurance | In-home office setup | Internet stipendSenior-level Full TimeUnited States and Canada - Remote … R1d ago
-
Data Protection / Cyber Systems Engineer USD 109K-182KAccess Management | Authentication | Broadcom | CrowdStrike | CyberArkCaregiver leave | Employee assistance program | Employee stock purchase plan | Military Leave | Paid HolidaysMid-level Full TimeColumbus, Ohio, United States1d ago
-
Information Systems Security Engineer USD 87K-157KAccess Management | Active Directory | Azure | Azure Active Directory | Azure Information ProtectionSenior-level Full Time2238 Colorado Springs CO, United States1d ago
-
Corporate Sales Engineer (Remote) USD 75K-115KAI Security | AWS | Active Directory | Anomaly Detection | AzureAdoption leave | Employee volunteer opportunities | Paid parental leave | Paid time off | Professional developmentMid-level Full TimeUSA TX Remote, United States R1d ago
-
Security Engineer, Offensive Security USD 60K-75KBurp Suite | Caido | Computer Networking | DNS | HTTPCareer development | Training and guidanceMid-level Full TimeTampa, FL1d ago
-
Senior Lead, SAP Security, GRC & Compliance- - PVH Corp. USD 104K-141KAccess Control | Access Management | Audit Support | Authorization objects | Emergency access401k contribution | Career growth opportunities | Company-Paid Holidays | Dental insurance | Disability insuranceSenior-level Full TimeBridgewater, NJ Office, United States1d ago
-
Senior Observability Engineer USD 107K-195KAgile | Automation Pipelines | CI/CD | Cause analysis | Compliance testingSenior-level Full Time1887 Alexandria VA, United States1d ago
-
Purview Specialist USD 100K-225KCompliance Queries | Compliance reporting | Data Governance | Data Loss Prevention | Data SecurityRemote work authorization requirementMid-level Full TimeUnited States - Remote R1d ago
-
Compliance & Security Engineer USD 18K-24KAWS | Application Security | Audit evidence | CCPA | COPPA401k matching | Company paid life insurance | Company-paid housing | Dental insurance | Flexible vacationSenior-level Full TimeSan Francisco R1d ago
-
Cloud Engineer I USD 110K-150KAuthentication | Configuration Control | Configuration Management | Cybersecurity | Directory Services401k matching | Employee assistance program | Flexible spending account | Group health plans | Health savings accountMid-level Full TimeDugway, UT, US1d ago
-
Principal Red Team Operator USD 120K-210KAI Security | AI security testing | Adversary Emulation | Attack Path | Attack Path AnalysisDental insurance | Education reimbursement | Flexible work arrangement | Health insurance | Maternity leaveSenior-level Full TimeJohnston, RI, United States R1d ago
-
Senior Security Engineer - Detection and Response USD 141K-212KCI/CD | Data Lake | Git | GitHub | GoSenior-level Full TimeDenver, CO1d ago