Senior IT Administrator

Tasks

• Build IT processes from scratch
• Configure Google Workspace and Gmail
• Configure SMTP and email systems
• Coordinate IT needs for remote and onsite staff
• Handle Windows password resets and user management
• Implement ITIL and ITSM processes
• Install and manage Mac applications
• Install and manage Windows applications
• Maintain inventory in spreadsheets and Google Docs
• Manage IT assets and documentation
• Manage IT support tickets
• Manage user and device offboarding
• Manage user and device onboarding
• Perform Windows configuration and security updates
• Perform change management issue tracking and incident resolution
• Procure and configure laptops and mobile devices
• Provide hands-on IT support
• Set up IT service management center
• Troubleshoot WiFi printing and peripherals

Perks/Benefits

• N/A

Skills/Tech-stack

Access Control | Account Management | Asset Management | Change Management | Digital Asset | Digital asset management | Excel | Gmail | Google Docs | Google Workspace | Hardware Troubleshooting | IT Support | ITIL | ITSM | Incident Management | Issue Tracking | MacOS | Password reset | Printing Troubleshooting | SMTP | Software Installation | Ticket management | User Account Management | WiFi troubleshooting | Windows