Senior Manager-Technical Operations
Office - IND - Karnataka, Bengaluru, India
INR 2000K-5000K (estimate) Senior-level Full Time
Tasks
- Communicate incident impact and service health to stakeholders
- Drive cross functional prioritization for customer impacting issues
- Lead technical operations support teams
- Manage escalated customer issues
- Mentor and performance manage support organization
- Partner with R and D product incident management and security teams
- Plan 24x7 support resources for global coverage
- Provide data driven updates in operational reviews
- Reduce ticket volume improve response quality enhance service efficiency
- Sponsor major support tooling and process projects
- Track operational metrics and SLI SLO performance
Perks/Benefits
- Employee assistance program
- Equity
- Fertility support
- Flexible annual leave
- Life insurance
- Medical insurance
- Paid Holidays
- Paid parental leave
- Personal accident insurance
- Training and career development
- Volunteer days
Skills/Tech-stack
24x7 operations | Cross-functional | Cross-functional leadership | Enterprise Security | Functional leadership | IT Service Management | IT service | Incident Management | Networking | Operating Systems | Operational Metrics | Operational excellence | Performance Management | Problem Management | Resource Planning | SLI | SLO | Security Architecture | Service Level | Service Management | Service health | Service level indicators | Service-Level Objectives | Technical Support
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