Senior System Administrator
1887 Alexandria VA, United States
USD 92K-166K Senior-level Full Time
Tasks
- Allocate resources and support services
- Design and operate support desk
- Ensure system availability
- Implement access management mechanisms
- Maintain and execute support plans
- Manage account requests and access
- Manage service ticket processes
- Monitor SLA and KPI performance
- Operate and improve user support systems
- Provide multi-channel user support
- Resolve system access issues
- Support service access provisioning
- Troubleshoot operational issues
- Troubleshoot technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Automation | Customer Service | IAM workflows | Jira | Security Enclaves | Security enclaves IL2 IL5 IL6 JWICS | ServiceNow | Support operations | System Administration | Technical Support | Troubleshooting | User Support | User support operations
Education
Roles
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