Escalated Case Administrator
Tasks
- Attend depositions and trials as needed
- Compile vehicle repurchase packets
- Complete customer care training courses
- Coordinate repair and repurchase resolution
- Handle escalated customer and attorney cases
- Maintain case documentation and document attachments
- Obtain and evaluate customer and dealer documentation
- Perform TREAD reviews and respond to assignments
- Perform lemon law risk assessment
- Respond to BBB Autoline and Attorney General inquiries
- Stage repurchase submissions using automation tools
- Submit goodwill requests
- Transmit cases for settlement processing
- Update CRM with communications and documents
- Upload and label required documents
Perks/Benefits
- 401k match
- Company Lease Program
- Company Purchase Program
- Dental insurance
- Holiday shutdown
- Lifestyle amenities
- Medical insurance
- Paid time off
- Paid volunteer hours
- Vision insurance
Skills/Tech-stack
CRM | Case management | Customer Service | Deadline Management | Documentation Management | Lemon Law | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Oral Communication | Written communication
Education
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