Senior Tech Support Engineer (T2)
Tasks
- Analyze logs configurations and system behavior
- Channel customer feedback into product improvements
- Collaborate with R D Product and QA to fix bugs
- Deliver troubleshooting guidance to customers
- Deploy, configure, and optimize security platform
- Diagnose and troubleshoot advanced product issues
- Maintain internal documentation knowledge base tools and guides
- Mentor Tier 1 and Tier 2 support engineers
- Resolve complex escalated technical issues
- Serve as point of contact for critical customer incidents
- Support onboarding upgrades and integration workflows
- Support pre sales and post sales technical transitions
Perks/Benefits
Skills/Tech-stack
API Integration | AWS | ClickHouse | Cloud Computing | EDR | ELK | Ethical Hacking | Firewalls | IDSIPS | Linux | Log Analysis | MacOS | NGAV | NGFW | Networking Troubleshooting | Offensive security | SIEM | SQL | Troubleshooting | VMware | Windows | XDR
Education
N/A
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