Senior Technical Account Manager, Post-Sales
Tasks
- Advocate customer requirements to engineering and product
- Align platform solutions with regulatory frameworks
- Conduct platform health checks
- Deliver value realization reporting
- Drive customer satisfaction
- Execute renewal strategy
- Generate technical content for sales proposals
- Identify qualify and drive upsell and cross sell opportunities
- Maintain opportunity pipeline in CRM
- Manage customer retention and growth
- Mitigate customer risk with enhancement plans
- Participate in joint account planning with partners and distributors
- Perform business reviews
- Provide procurement and commercial support
- Resolve critical technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Application Security | Artificial Intelligence | Audit tools | CRM | Cloud Security | Cloud technologies | Detection and Response | DevOps | Digital Transformation | Endpoint Detection and Response | Endpoint detection | Firewalls | Machine Learning | Networking | Opportunity Management | Policy Compliance | Procurement support | RFP | RFQ | Renewal management | TCP/IP | Technical Sales | Vulnerability Management | Web Application | Web application security
Education
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