Senior Technical Success Manager (US, Remote)
Tasks
- Coordinate with Engineering and Support for technical challenges
- Design and validate solutions
- Drive maintenance, optimization, and upgrade planning
- Mentor teammates and evolve operating model
- Own technical lifecycle for customer accounts
- Refine playbooks and document best practices
- Serve as technical advisor during onboarding and operations
- Translate complex requirements into scalable patterns
Perks/Benefits
- Hardware reimbursement
- Health insurance
- Learning opportunities
- Monthly internet and phone reimbursement
- Remote work
- Virtual events
- Vision and dental coverage
Skills/Tech-stack
APIs | Account Management | Cloud Environments | Configuration reviews | Customer Success | Data Tuning | Data integration | Databases | Domain Knowledge | Elasticsearch | Event Streaming | Linux CLI | On-Premises | On-premises environments | Operational Practices | PostgreSQL | Project Management | Security Architecture | Security Architectures | Security controls | Security domain | Security domain knowledge | Security technologies | Technical account management | Upgrade planning | Windows Environments
Education
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