Senior Technical Success Manager
Tasks
- Deliver product training
- Drive product adoption
- Manage escalations
- Manage premium customer support relationships
- Monitor customer environments
- Oversee technical strategy for customers
- Partner with field sales for deployments
- Provide cloud update notifications
- Provide implementation consulting
- Recommend proactive improvements
- Resolve infrastructure challenges
- Serve as technical advisor and liaison
- Translate field insights into product requirements
Perks/Benefits
- Education reimbursement
- Health plans
- In-office perks
- Parental leave
- Remote work
- Retirement options
- Time off
Skills/Tech-stack
Cisco | DLP | Enterprise networks | FTP | Fiddler | ICMP | IDS | IPS | Juniper | L2 switching | L3 Routing | LDAP | Network Infrastructure | Network Troubleshooting | Packet Capture | SAML | SQL | SSL/TLS | Shell Scripting | WinMTR | Wireshark
Education
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