Senior Technical Support Engineer, Application Performance
Tasks
- Assist with testing new releases
- Communicate with customers via tickets and support channels
- Handle escalations and complex technical issues
- Mentor team members
- Perform other support and testing duties
- Provide product feedback and report bugs
- Serve as a technical resource and internal trainer
- Support network and web infrastructure troubleshooting
- Update technical documentation and runbooks
Perks/Benefits
Skills/Tech-stack
Apache | BGP Routing | Bash | Caching | Command Line | Command-line Tools | Curl | DNS | Dig | Firewall Configuration | GRE tunnels | Git | HTTPS | IIS | Internet protocols | JavaScript | Linux | Load Balancing | Network Connectivity | Networking | Nginx | OpenSSL | Python | Reverse proxying | SSL/TLS | Scripting | Traceroute | Troubleshooting network | Troubleshooting network connectivity | Web Hosting | Web Servers | Web development
Education
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