Senior Technical Support Engineer - Cybersecurity SaaS
Tasks
- Apply bot mitigation knowledge
- Apply fraud prevention knowledge
- Apply web security knowledge
- Build automation tools
- Communicate with customers proactively
- Debug complex technical problems
- Implement solutions with Engineering and Security
- Improve product reliability
- Improve team processes
- Investigate root causes with Engineering
- Mentor support engineers
- Prototype product improvements
- Troubleshoot backend issues
- Troubleshoot frontend issues
- Update documentation
Perks/Benefits
Skills/Tech-stack
Automation | Bot mitigation | CSS | Debugging | Distributed Systems | Fraud Prevention | HTML | JavaScript | Python | Ticketing | Web Security
Education
N/A
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