Senior Technical Support Engineer - Focused Services
Bengaluru, Karnataka
INR 1753K-3500K (estimate) Senior-level Full Time
Tasks
- Author support bulletins and troubleshooting guides
- Collaborate with cross-functional teams for customer experience
- Communicate solutions to technical and executive stakeholders
- Conduct quarterly business reviews
- Create test plans
- File bug reports with engineering and QA
- Identify product defects through testing
- Own support cases from initiation to resolution
- Perform root cause analysis
- Provide configuration guidance and best practices
- Provide technical assistance for security issues
- Support customers during critical incidents
- Use AI diagnostic utilities and log analyzers for faster troubleshooting
Perks/Benefits
Skills/Tech-stack
AI Diagnostic Tools | Bug Reporting | Cause analysis | Configuration Management | Customer support | Diagnostic tools | Documentation | Log Analysis | Machine Learning | Multi-Vendor | Multi-vendor troubleshooting | Network Security | Network simulation | Performance Testing | Posture Management | Root Cause Analysis | Root cause | Security Posture | Security posture management | Test Planning | Ticketing systems | Troubleshooting | Vendor troubleshooting
Education
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