Technical Support Engineer
Tasks
- Analyze logs to troubleshoot issues
- Diagnose customer product queries
- Diagnose integrations using REST APIs
- Document customer interactions and resolutions
- Escalate complex issues to engineering
- Extract data using SQL
- Improve support processes and documentation
- Maintain product knowledge
- Perform root cause analysis
- Replicate issues in test environments
- Write scripts to solve bugs
Perks/Benefits
- Dental insurance
- Flexible hours
- Health insurance
- Remote work
- Unlimited paid time off
- Vision insurance
Skills/Tech-stack
Application Security Testing | Cloud | Composition analysis | Dynamic Application Security | Dynamic Application Security Testing | Java | Log Analysis | Python | REST APIs | SQL | Security Testing | Software Composition | Software Composition Analysis | Static Application Security Testing | Unix
Education
N/A
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