Senior Technical Support Engineer - Focused Services
Bengaluru, Karnataka
INR 2000K-3500K (estimate) Senior-level Full Time
Tasks
- Assess customer security posture
- Author Technical Support Bulletins
- Collaborate with cross-functional teams
- Communicate solutions to stakeholders
- Conduct root cause analysis
- Conduct weekly reviews
- Create troubleshooting guides
- Create upgrade plans
- Develop test plans
- Document support cases
- File bug reports
- Improve software and hardware quality
- Perform fault isolation
- Perform performance testing
- Perform quarterly business reviews
- Plan release recommendations
- Provide configuration guidance
- Provide technical assistance for security issues
- Replicate issues in lab
- Resolve support cases end to end
- Run network simulation
- Train new hires
- Travel to customer sites for critical issues
- Troubleshoot security problems
- Update ticketing system
- Use AI diagnostics and log analyzers
Perks/Benefits
- N/A
Skills/Tech-stack
AI diagnostics | Bug Reporting | Cause analysis | Configuration Management | Log Analysis | Machine Learning | Network Security | Network simulation | Performance Testing | Root Cause Analysis | Root cause | Test Planning | Ticketing systems | Troubleshooting
Education
Related jobs
-
IT Cyber-Security Engineer INR 1200K-1680KApplication Security | Change Management | Cloud Security | DevSecOps | Identity ManagementMid-level Full TimeCoimbatore, India10h ago
-
Information Security Engineer - Security Control Validation INR 800K-1200KAlert triage | Change Management | DLP | EDR | FirewallsHealthcare benefits | Paid time off | Tuition reimbursement | Wellness benefitsMid-level Full TimeIndia-Telangana-Hyderabad R11h ago
-
CSRS Presales and Solutions Head INR 2000K-6000KAWS | Access Management | Cloud Security | Cloud Security Posture | Cloud Security Posture ManagementExecutive-level Full TimeIndia13h ago
-
Security Track Specialist INR 1000K-2500KAccess Control | Active Directory | Azure Active Directory | Azure Key Vault | CIS BenchmarksSenior-level Full TimeIndia13h ago
-
DC Engineer Specialist INR 1300K-2500KAzure CLI | Azure DNS | Azure Firewall | Azure Virtual | Azure Virtual NetworkSenior-level Full TimeIndia13h ago
-
Deputy Manager - Fraud Analytics & Monitoring (Detection) INR 950K-1500KAnomaly Detection | DPSC | Data Visualization | Decisioning | Early WarningAnnual health checkup | Dental benefits | Gender neutral policy | Group term life insurance | Learning and development programMid-level Full TimeGurugram, India16h ago
-
Access Control | Atlantis | Atlassian tools | Audit governance | Automation ScriptingMid-level Full TimeBangalore, Karnataka, India19h ago
-
Vice President, Senior Product Security Engineer INR 2000K-2250KAuthentication | Authorization | Cloud Security | Confidential Computing | CryptographyHealth insurance | Paid time off | Protective benefits | Virtual coaching sessionsSenior-level Full TimeMumbai21h ago
-
Mid-level Full TimeNavi Mumbai, India (Finicity)23h ago
-
Sr. Security Analyst INR 1500K-4600KApplication Security | Authentication | Authorization | Automation | Bug BountyHybrid workSenior-level Full TimeHyderabad - Phoenix Equinox Tower 2, …23h ago
-
Senior Analyst, Data Strategy INR 2520K-4000KAWS | Artificial Intelligence | Azure | CI/CD | Cloud ComputingSenior-level Full TimeGurgaon, India23h ago
-
AWS | Ansible | Azure | Certificates | ChefFlexible workplace arrangements | Internal mobility | Learning and development programs | MentoringSenior-level Full TimeBengaluru - EC-2 Gateway campus, India23h ago
-
Amazon Web Services | Ansible | Application Firewall | Azure | CertificatesFlexible workplace arrangements | Internal mobility | Learning and development programs | MentoringSenior-level Full TimeBengaluru - EC-2 Gateway campus, India23h ago
-
Cyber Security TOSCA automation Engineer - Tech Lead INR 2000K-2160KAI Copilot | AI test case generation | API Automation | Agile | CI/CDDevelopment programs | Educational support | Hybrid work | Insurance and savings plans | Paid volunteer daysSenior-level Full TimeBangalore, India23h ago
-
Software Development Engineer III — Firewall INR 500K-800KAlgorithms | C# | C++ | CI/CD | Data StructuresSenior-level Full TimeBangalore (Non-SEZ), India23h ago
-
Senior Staff -Devops INR 2156K-5000KARM | AWS | Agile | Ansible | AzureEquity | Flexible annual leave | Paid Holidays | Volunteer daySenior-level Full TimeOffice - IND - Karnataka, Bengaluru, …23h ago
-
CI/CD | CMDB | Cause analysis | Change Management | CloudflareSenior-level Full TimePune DIA, India23h ago
-
Lead Cybersecurity - Identity Analytics Engineer INR 2500K-3380KABAC | Active Directory | Azure Resource | Azure Resource Manager | BashSenior-level Full TimeBengaluru, India23h ago
-
Technical Support Engineer INR 800K-1000KAPI Integration | Customer support | DLP | Debugging | Endpoint SecurityMid-level Full TimeBangalore1d ago
-
Cloud Security Engineer (Azure) INR 950K-1600KAccess Control | Active Directory | Azure Active Directory | Azure Bicep | Azure BlueprintsAnnual health checkups | Inclusive company culture | Personal accident cover | Term life cover | Tuition reimbursementMid-level Full TimeBangalore, India1d ago
-
AD CS | AD Connect | ASR | Active Directory | Application GatewaySenior-level Full TimeGurgaon, Haryana, India1d ago
-
Test Engineer INR 850K-1400KAgile | Agile delivery | Continuous Delivery | Continuous integration | Database TestingMid-level Full TimeKolkata, WB, India1d ago
-
TC-CS-IAM-AI and Agentic AI Engineer- Senior INR 2000K-4800KAWS | Agile | Autogen | Azure | ClassificationSenior-level Full TimeBengaluru, KA, IN, 5600481d ago
-
Network MS Engineers - Senior INR 1500K-2750KAnsible | BGP | Capacity Management | Cause analysis | Check PointSenior-level Full TimeNoida, UP, IN, 2013011d ago
-
Senior Software Engineer (Java Full stack developer) INR 2200K-3900KAI | Agile | Automation | CI/CD | Cloud ComputingSenior-level Full TimePune, India1d ago