Senior Technical Support Engineer - Focused Services
Bengaluru, Karnataka
INR 2000K-3500K (estimate) Senior-level Full Time
Tasks
- Assess customer security posture
- Author Technical Support Bulletins
- Collaborate with cross-functional teams
- Communicate solutions to stakeholders
- Conduct root cause analysis
- Conduct weekly reviews
- Create troubleshooting guides
- Create upgrade plans
- Develop test plans
- Document support cases
- File bug reports
- Improve software and hardware quality
- Perform fault isolation
- Perform performance testing
- Perform quarterly business reviews
- Plan release recommendations
- Provide configuration guidance
- Provide technical assistance for security issues
- Replicate issues in lab
- Resolve support cases end to end
- Run network simulation
- Train new hires
- Travel to customer sites for critical issues
- Troubleshoot security problems
- Update ticketing system
- Use AI diagnostics and log analyzers
Perks/Benefits
- N/A
Skills/Tech-stack
AI diagnostics | Bug Reporting | Cause analysis | Configuration Management | Log Analysis | Machine Learning | Network Security | Network simulation | Performance Testing | Root Cause Analysis | Root cause | Test Planning | Ticketing systems | Troubleshooting
Education
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