Senior Technical Support Engineer - Focused Services
Tasks
- Conduct release assessments and upgrade planning
- Conduct technical screenings and onboarding training
- Create test plans and file bug reports with Engineering and QA
- Deliver Quarterly Business Reviews and account case reviews
- Develop training materials and troubleshooting guides
- Document case details in ticketing system
- Guide configurations and best practices implementation
- Manage support cases from initiation to resolution
- Perform root cause analysis for critical issues
- Provide technical assistance for complex security issues
- Replicate defects in lab and perform network simulation
- Travel to customer sites for critical issue resolution
- Troubleshoot network and security configurations
Perks/Benefits
Skills/Tech-stack
AWS | AuthenticationProtocols | Azure | BGP | CIDR | Cisco | EIGRP | GNS3 | IPSec | IPv6 | IntrusionDetectionSystems | IntrusionPreventionSystems | LANWAN | LDAP | Linux | NAT | OSPF | OpenStack | PAT | PKI | PacketSniffing | Python | RADIUS | RemoteAccessVPN | Routing | RoutingProtocols | SNMP | SSL | Shell | Switching | TACACS+ | TCPIP | VLSM | VMware | Virtualization | Windows | Wireshark
Education
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