Senior Technical Support Engineer
Tasks
- Analyze customer use-cases for product and code improvements
- Debug security and network problems
- Develop training programs and mentor engineers
- Document incident resolutions
- Partner with Engineering for testing and troubleshooting
Perks/Benefits
Skills/Tech-stack
Customer support | HTTP | Incident Management | Network Troubleshooting | Packet Analysis | SAML | SD-WAN | SSL | Security Protocols | TCP/IP | Technical documentation | Troubleshooting | Troubleshooting databases | VPNs
Education
N/A
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