Service Operations Support Administrator – Consumer Hardware Quality Control at Warehouse in Antioch, TN.
Tasks
- Apply ITIL ITSM best practices for triage and resolution
- Conduct remote system testing diagnostics and repairs
- Create and maintain SOPs test plans and runbooks
- Develop and maintain monitoring thresholds and dashboards
- Document device test results and failures
- Execute user acceptance testing procedures
- Inspect troubleshoot and evaluate devices
- Maintain device testing laboratory
- Manage device configurations
- Perform hands-on device testing
- Perform incident management with Jira and ServiceNow
- Perform root cause analysis
- Support incident request categorization and troubleshooting
- Train and onboard service operations personnel
Perks/Benefits
- N/A
Skills/Tech-stack
APK | Acceptance Testing | Android OS | Android SDK | Configuration Management | Countly | DHCP | DNS | Datadog | Device Management | Diagnostics | Documentation | Firebase | ITIL | ITSM | Incident Management | Jira | Linux Terminal | Microsoft Office | Microsoft Teams | Microsoft Visio | Mobile Device | Mobile Device Management | Monitoring | Networking | PSTN | Remote Access | Remote device management | SDK | SaaS | ServiceNow | Slack | TCPIP | Troubleshooting | UAT | User Acceptance | User Acceptance Testing | VPN | VoIP | Windows OS
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