Cyber Incident Response Analyst- Junior
Tasks
- Categorize and escalate incidents by severity
- Coordinate incident response case management
- Coordinate with regional teams and partners
- Deliver customer service during incident responses
- Generate operational and threat reporting
- Monitor shared mailboxes and incident intake systems
- Participate in 24x7 operations center shift handoff
- Perform cyber physical and communications threat correlation analysis
- Provide first-line incident support
- Track service request distribution and resolution
Perks/Benefits
- 401k matching
- Accidental death and dismemberment insurance
- Commuter Flexible Spending Accounts
- Dental insurance
- Dependent Care Flexible Spending Accounts
- Flexible spending accounts
- Healthcare Flexible Spending Accounts
- Life insurance
- Long-term disability
- Medical insurance
- Paid time off
- Short-term disability
- Vision insurance
- Wellness program
Skills/Tech-stack
Amazon Connect | Call Center | Call center support | Case management | Customer Service | Incident Response | Microsoft Office | Operations Center | Remedy | Security Operations Center | Security operations | Service Desk | ServiceNow | Threat Correlation | Triage
Regions
Countries
States
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