SOC Analyst
Tasks
- Advise remediation
- Analyze troubleshooting records and system performance
- Assess critical system impact
- Conduct incident triage
- Correlate data from multiple sources
- Ensure timely resolution of level 1 events
- Establish containment and eradication and recovery plans
- Gather incident reports and monitor ticket queues
- Identify isolate and remediate network improvement areas
- Implement analytic methods
- Interact with network groups
- Investigate escalated incidents
- Investigate reported incidents
- Lead shift metrics reporting
- Manage NOC event and information intake
- Mentor Level 1 analysts
- Monitor NOC metrics processes
- Monitor level 1 analyst performance
- Perform crisis management and customer communications
- Perform incident deep dive analysis
- Provide backup coverage for business continuity
- Serve as shift incident detection SME
- Support incident eradication detection assessment containment and recovery
- Troubleshoot NOC escalations from L1 engineers
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Incident Response | Incident Triage | Log Analysis | Metrics Reporting | NOC operations | Network Performance | Network Performance Monitoring | Network Troubleshooting | Performance Monitoring | Root Cause Analysis | Root cause | SIEM | Security monitoring | Threat detection | Ticketing systems
Education
N/A
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