SOC/NOC Operations Manager – Senior
Tasks
- Analyze incident trends and response times
- Build operational dashboards and reporting
- Conduct post-incident reviews
- Coordinate incident triage and response
- Coordinate with security engineering and network operations
- Coordinate with vulnerability management and compliance teams
- Develop and maintain SOC NOC SOPs and playbooks
- Ensure 247365 operational coverage
- Implement continuous process improvements
- Lead SOC NOC operations
- Maintain shift handoffs
- Manage escalation workflows
- Oversee security and network monitoring
- Provide executive briefings on operational status risks and improvements
- Track and report SLAs and KPIs
Perks/Benefits
Skills/Tech-stack
Cause analysis | Continuous Process | Continuous Process Improvement | Dashboard Reporting | Elastic | Escalation management | Incident Management | Incident Response | Incident Triage | KPI SLA Tracking | Microsoft Defender | Microsoft Sentinel | NOC operations | Network Monitoring | Operational performance | Playbook management | Process Improvement | Root Cause Analysis | Root cause | SLA tracking | SOC Operations | Security Incident Management | Security incident | Security monitoring | ServiceNow | Shift scheduling | SolarWinds | Splunk | Tanium
Education
N/A
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