Specialist Platform and Compute Engineer
Cape Town, Western Cape, South Africa
A ZAR 360K-420K (estimate) Mid-level Full Time
Tasks
- Assist Tier 1 escalation incidents
- Attend Change Advisory Board meetings
- Complete customer change requests
- Conduct failover testing
- Conduct technical audits
- Create and maintain technical documentation
- Deploy and administer infrastructure changes
- Develop new services and proposals
- Identify fault trends
- Implement best practices
- Maintain customer documentation
- Maintain customer service availability
- Monitor alerts and status changes
- Perform impact and risk analysis
- Perform lead engineer duties for key customers
- Perform root cause analysis
- Perform routine maintenance
- Provide technical consultancy
- Provide technical incident report input
- Represent platform and compute support in meetings
- Resolve platform issues
- Respond within SLA timeframes
- Serve on call rota
- Update ServiceNow tickets
- Update customers on incident problem and change progress
Perks/Benefits
- N/A
Skills/Tech-stack
Azure IaaS | Brocade | Brocade SAN | Brocade SAN Fabric Switches | Cisco | Cisco Nexus | Commvault | Dell EMC | HPE | Hitachi Storage) | Hyper-V | IBM | Kubernetes | Microsoft 365 | Microsoft Azure | Microsoft Hyper-V | NetApp | O365 | PCI DSS | PowerCLI | Powershell | SAN | SAN Fabric Switches | VCloud Director | VMware NSX | VMware SRM | VMware vCloud | VMware vCloud Director | VMware vSphere | VMware vSphere Replication | VSphere Replication | Veeam Backup | Windows server
Education
N/A
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