Splunk Support Engineer
Tasks
- Conduct warm handoff to Splunk support engineer
- Coordinate scheduling and communications
- Create cases in Salesforce.com
- Create escalation bridge for P1 P2
- Gather customer issue details
- Log updates in case notes
- Manage customer inquiries
- Perform customer escalations
- Provide case resolution
- Route cases to queues in Salesforce.com
- Synchronize information between Salesforce.com and Jira
- Triage support issues
- Update request status across teams
Perks/Benefits
- Company-Paid Holidays
- Dental coverage
- Disability insurance
- Employee assistance programs
- Life insurance
- Medical coverage
- Paid time off
- Retirement savings plan
- Sick leave
- Vision coverage
Skills/Tech-stack
Analytical Thinking | CRM | Case management | Cause analysis | Communication skills | Customer support | Escalation management | Helpdesk | Incident Management | Jira | Problem Solving | Root Cause Analysis | Root cause | Salesforce.com | Splunk | Technical Support
Education
N/A
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