Sr. Specialist II, Gainsight Administrator
Tasks
- Administer system platforms
- Build playbooks
- Collaborate with stakeholders
- Communicate system changes
- Conduct sprint planning
- Configure rules
- Create CTAs
- Define KPIs and data models
- Deliver roadmap updates
- Design surveys
- Develop Journey Orchestrator programs
- Develop dashboards and reports
- Distribute workload
- Document processes
- Enforce governance standards
- Ensure platform scalability
- Execute projects
- Groom backlog
- Implement customer journey programs
- Improve data quality
- Iterate to improve performance
- Lead system administrators
- Maintain dashboards
- Manage Success Plans
- Manage data integrations
- Monitor automation outcomes
- Monitor system performance
- Perform performance feedback
- Provide operational insights
- Provide team coaching
- Run change management
- Set priorities
- Streamline operational processes
- Translate business requirements into solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Backlog Grooming | Change Management | Customer Journey | Customer Journey Management | Dashboarding | Data Modeling | Data Quality | Data integration | ETL | Governance | Journey Management | KPI Management | Project Management | Reporting | Sprint Planning
Education
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