Sr. Specialist II, Gainsight Administrator
Tasks
- Administer customer success platform
- Build health scoring models
- Develop dashboards and reports
- Drive onboarding and retention process optimization
- Ensure governance and change management
- Improve system performance
- Lead customer success journey orchestration
- Manage workflows and playbooks
- Mentor platform administrators
- Monitor data quality
- Optimize platform configurations
- Oversee data integrations
Perks/Benefits
- Collaborative global environment
- Continuous learning
- Inclusive workplace culture
- Leadership experience
- Professional growth
Skills/Tech-stack
Customer Success | Customer lifecycle | Customer lifecycle management | Dashboarding | Data Governance | Data Modeling | Data integration | ETL | Gainsight | Health scoring | Journey orchestration | Lifecycle Management | Playbook management | Project Management | Reporting | Team leadership | Workflow automation
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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