Sr. Technical Support Engineer, Focused Services, NGFW
Tasks
- Collaborate with engineering teams
- Conduct root cause analysis
- Configure security solutions
- Create technical documentation
- Manage support cases
- Perform fault isolation
- Provide remote troubleshooting
- Provide technical support
- Publish knowledge base articles
- Resolve customer defects
- Review training and user guides
- Support on call
- Travel to customer sites
- Troubleshoot network issues
Perks/Benefits
Skills/Tech-stack
AWS | ActiveDirectory | Azure | BGP | Checkpoint | CiscoASA | DHCP | DNS | EIGRP | Firewall | GRE | IDSIPS | IPSec | LAN | LDAP | Linux | MultiFactorAuthentication | NextGenerationFirewall | OSPF | OpenStack | PKI | Python | RADIUS | Routing | SSLTLS | Shell | Switching | TCPIP | VMware | VPN | Virtualization | WAN | Windows
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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