Sr. Technical Support Engineer, Software and IT Systems
Tasks
- Administer Azure cloud services
- Administer endpoint management
- Analyze issue patterns
- Apply conditional access policies
- Automate routine tasks
- Conduct access reviews
- Configure MFA/SSO
- Develop support protocols
- Diagnose SQL query issues
- Diagnose performance issues
- Diagnose software functionality issues
- Enforce endpoint security baselines
- Enforce security policies
- Escalate security findings
- Identify phishing attempts
- Implement data quality checks
- Maintain compliance posture
- Maintain troubleshooting documentation
- Manage identity and access management
- Manage support tickets
- Monitor Azure services
- Monitor security alerts
- Optimize database performance
- Perform audit logging
- Perform first-line troubleshooting
- Relay software bugs
- Suggest product enhancements
- Train and mentor team members
- Triage security incidents
Perks/Benefits
- 401k match
- Disability insurance
- Flexible paid time off
- Life insurance
- Medical/Dental/Vision insurance
- Paid parental leave
- Virtual healthcare resources
Skills/Tech-stack
Access reviews | Alteryx | App Service | Audit Logging | Azure AD | Azure App | Azure App Service | Azure SQL | Azure Storage | Azure Storage Accounts | Conditional Access | Defender for Cloud | Defense in Depth | Entra ID | Google Workspace | Incident Response | KNIME | Least Privilege | MDM | MFA | MS Excel | Microsoft Defender | Microsoft Defender for Cloud | Microsoft Entra | Microsoft Entra ID | Microsoft Intune | Microsoft Sentinel | Okta | SIEM | SQL | SSO | SSO configuration | Storage Accounts | Zero Trust
Education
N/A
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