Staff Product Support Engineer
Tasks
- Diagnose and resolve technical issues
- Document work in Salesforce
- Install and upgrade product related software
- Liaison between customers and product engineering
- Manage product escalations
- Provide remote customer support
- Respond to customer support tickets
- Troubleshoot hardware issues
- Troubleshoot networking issues
- Troubleshoot software issues
Perks/Benefits
- Annual wellness and community outreach days
- Flexible time off
- Flexible work environment
- Global collaboration and networking opportunities
- Paid Wellbeing Days
- Paid volunteer days
- Recognition program
- Work from anywhere option
Skills/Tech-stack
AI | API Gateways | Cloud Computing | Endpoint Security | Identity Providers | KMS | Linux | Network Security | Networking | X509 certificates
Education
N/A
Roles
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