Staff Technical Support Engineer, Focused Services, NGFW
Tasks
- Author Technical Support Bulletins
- Automate diagnostics and troubleshooting
- Conduct technical candidate screenings
- Create custom log parsing scripts
- Create technical documentation standards
- Deliver technical training
- Design onboarding curriculums
- Design proactive architectural solutions
- Develop predictive troubleshooting playbooks
- Identify systemic software defects
- Implement generative AI diagnostic utilities
- Interface with Engineering and Product teams
- Mentor support engineers
- Participate in executive reviews
- Perform root cause analysis
- Produce architecture whitepapers
- Provide technical escalation ownership
- Resolve complex customer escalations
- Translate technical issues into business impact
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Access Management | Automation | BGP | CASB | Cloud Security | Cloud platform | EIGRP | Google Cloud | Google Cloud Platform | IPSec | Identity & Access | Identity & Access Management | Kubernetes | LDAP | Microsoft Azure | NGFW | Network Security | Network Troubleshooting | Network operations | Next-Generation Firewall | OAuth | OIDC | OSI Layer | OSI layer troubleshooting | OSPF | Packet Analysis | Python | RADIUS | REST APIs | Routing | SAML 2.0 | SASE | SSL/TLS | Shell | TACACS+ | VMware ESXi | ZTNA | Zero Trust
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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