Support Engineer
Tasks
- Collaborate on root cause analysis
- Handle escalations
- Improve operational processes
- Participate in knowledge sharing
- Provide after-hours on-call support
- Provide technical support
- Resolve issues within SLAs
- Support Premier customers
- Troubleshoot backup and disaster recovery issues
- Troubleshoot network routing and switching
- Troubleshoot network security and firewalls
- Troubleshoot storage issues
- Troubleshoot virtualization issues
- Update internal support documentation
- Use ServiceNow for ticket management
Perks/Benefits
- N/A
Skills/Tech-stack
Ansible | Backup and Disaster Recovery | Cisco | Commvault | Disaster Recovery | Firewall | Fortigate | Linux | Network Security | Network routing | Network routing and switching | Palo Alto | Routing and Switching | ServiceNow | Storage | Terraform | Unix | VCDA | VMware | Veeam | Virtualization | Windows | Zerto
Education
N/A
Roles
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