Support Engineer II (Bilingual)

Remote - Czech R

USD 90K-103K (estimate) Mid-level Full Time

@ B...

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Found 21d ago

Tasks

Analyze ticket trends for proactive solutions
Automate routine account management tasks
Collaborate with engineering on bug reports
Create and maintain support documentation
Diagnose microservices APIs and system integrations
Maintain automation workflows and training materials
Resolve escalated technical support cases
Troubleshoot software issues
Use Zendesk automation to streamline workflows

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Engineer | Support Engineer | Technical Support | Technical Support Engineer

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