Support Engineer (Java)
Tasks
- Analyze logs and telemetry
- Build debugging tools and scripts
- Collaborate with development teams
- Create dashboards and test harnesses
- Diagnose production issues
- Document incident findings
- Enhance incident handling processes
- Improve observability and stability
- Improve test coverage
- Lead root cause investigations
- Manage incident reports
- Monitor production performance indicators
- Participate in on-call rotations
- Partner with engineering teams on corrective actions
- Provide technical escalation support
- Reproduce technical problems
- Translate technical findings for stakeholders
- Validate fixes with QA
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | AWS | Bash | CI/CD | Cause analysis | Datadog | Debugging | Docker | Fiddler | Grafana | Incident Management | Java | Kibana | Kubernetes | Logging | Microservices | Monitoring | Postman | Postmortems | Powershell | Python | Root Cause Analysis | Root cause | Splunk | Telemetery
Education
N/A
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