Systems Engineer, Field Services
Tasks
- Author runbooks and diagnostic workflows
- Collaborate with field operations product and engineering
- Coordinate regression response
- Create post mortems and corrective action plans
- Deliver technical training sessions and briefings
- Design and implement operational enhancements
- Execute staged software and firmware updates
- Investigate hardware software firmware failures
- Lead tier 3 incident escalations
- Maintain knowledge base
- Monitor deployment behavior
- Oversee production activation of installed units
- Perform root cause analysis
- Translate field feedback into improvements
- Validate production readiness
Perks/Benefits
Skills/Tech-stack
Business Process | Business Process Analysis | Cause analysis | Continuous Improvement | Diagnostic workflows | Firmware | Google Sheets | Hardware Troubleshooting | Jira | Linux | Microsoft Excel | Network Troubleshooting | Post-mortems | Process Analysis | Production Deployment | Root Cause Analysis | Root cause | Runbooks | Smartsheet | Software Troubleshooting | Windows
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