Systems Ops Administrator
Tasks
- Configure Salesforce support processes
- Develop training materials for end-users
- Document data requirements strategy and rules
- Document implementation changes to data quality standards
- Fix data issues using standard operating procedures
- Maintain Salesforce page layouts workflows validation rules approval processes
- Manage Salesforce user setup roles profiles permissions security settings
- Monitor and manage Salesforce case queues to meet SLAs
- Monitor system usage and adoption
- Oversee Salesforce data synchronization with ERP and billing systems
- Partner with sales ops finance IT and stakeholders to drive automation
- Perform data audits and investigations
- Serve as escalation point for advanced user requests
- Support UAT and deployments
- Troubleshoot complex multi instance Salesforce issues
Perks/Benefits
- Generous time off
- Healthcare
- Parental leave
- Remote work
- Retirement savings program
- Volunteering opportunities
- Wellness leave
Skills/Tech-stack
Apex | Billing integration | CRM Analytics | Data Quality | Data Stewardship | ERP integration | Heroku | Python | SOQL | SQL | Sales Cloud | Salesforce | Salesforce CPQ | Salesforce Data Stewardship | Salesforce Flow | Salesforce data | Tableau | Tableau CRM | UAT
Education
N/A
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