Technical Customer Success Manager (German & English Language)
Tasks
- Collaborate with Sales and Solution Engineering
- Communicate releases and upgrades
- Conduct best practices workshops
- Conduct health watch
- Configure DLP settings
- Coordinate with product management and engineering
- Coordinate with support engineers
- Deliver training on features and use cases
- Develop QBR and value plans
- Develop adoption plans
- Escalate critical issues
- Identify security plan needs
- Manage customer relationship
- Monitor deployments
- Optimize solution components
- Provide best practices advisory
- Provide technical point of contact
- Review deployed solution effectiveness
- Run C level governance meetings
- Run operational governance meetings
Perks/Benefits
- Family-friendly benefits
- Flexible work hours
- Medical, dental, and vision coverage
- Paid parental leave
- Paid time off
- Retirement plans
- Support for community involvement
Skills/Tech-stack
Customer Success | DLP | Firewalls | Governance Meetings | HTTP | HTTPS | OSI Model | PKI | Problem Solving | Proxy | QBR | SAML | SIEM | SSL | SSO | TCPIP | Technical Support | Troubleshooting | VPN
Education
N/A
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