Technical Escalation Engineer -pCloud
Boston, Massachusetts, United States
USD 116K-170K Senior-level Full Time
Tasks
- Assess issue severity and handling
- Collaborate with development support and field engineers
- Guide developer on call teams on production issue handling
- Investigate customer support escalations
- Provide code changes for production issues
- Resolve escalated technical issues
- Review customer escalations for required details
Perks/Benefits
Skills/Tech-stack
AWS GovCloud | Bash | C# | Linux | Powershell | Python | RDP | SSH | SaaS | Troubleshooting | Windows
Education
Regions
Countries
States
Cities
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