Technical Operations Engineer I
Tasks
- Collaborate with engineering teams to meet SLOs
- Create and update SOPs and runbooks
- Document postmortems for P1 and P2 incidents
- Follow ITIL practices and support problem management
- Monitor and maintain cloud environments
- Perform Elastic index snapshots
- Provide third line support for infrastructure and applications
- Reprocess persistent failures
- Respond to monitoring alerts using runbooks
- Review security alerts
- Support incident management and RCA for critical incidents
- Triage daily volume alerts
- Tune alerting thresholds to reduce false positives
Perks/Benefits
Skills/Tech-stack
AWS | Alert Thresholds | Alert management | Azure | Cause analysis | Cloud platform | Elastic Search | Google Cloud | Google Cloud Platform | ITIL | Incident Management | Monitoring | Postmortem | Root Cause Analysis | Root cause | Runbooks | Security alerting | Service Level | Service-Level Objectives
Education
N/A
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