Technical Support Engineer, Application Performance
Tasks
- Collaborate with senior engineers to troubleshoot issues
- Create and update technical documentation and runbooks
- Handle support requests via chat email phone
- Participate in team meetings and feedback sessions
- Perform additional duties and projects as assigned
- Provide product feedback based on customer interactions
- Support testing of new releases and bug reporting
- Track support requests using ticketing system
Perks/Benefits
Skills/Tech-stack
Caching | Command Line | Customer support | DNS | HTTP/HTTPS | Internet technologies | JavaScript | Linux Command | Linux Command Line | Load Balancing | Python | Reverse proxying | SSL/TLS | Scripting (Bash) | Troubleshooting | Web Server | Web server configuration | Web server configuration Apache | Web server configuration Apache Nginx IIS
Education
N/A
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