Technical Support Engineer
Tasks
- Assess customer data security risks
- Collaborate with backline engineers
- Create process and troubleshooting documentation
- Identify root cause and resolve or escalate
- Prioritize and escalate critical issues
- Provide technical guidance to customers
- Report support metrics and productivity
- Reproduce reported behavior and document bugs
- Respond to customer issues within SLA
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | Customer support | DLP | Debugging | Endpoint Security | GitHub | Incident Management | Jira | SaaS | Salesforce | Security | Technical Support | Troubleshooting
Education
N/A
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