Technical Support Technician
Tasks
- Administer Azure identity services
- Administer Data Loss Prevention policies
- Administer SharePoint Online
- Configure sensitivity labels information protection
- Diagnose endpoint hardware software connectivity issues
- Escalate complex incidents
- Manage M365 license assignment
- Manage SharePoint document libraries
- Manage SharePoint permissions
- Monitor ticket queue and SLA
- Perform M365 user provisioning
- Provide first-line technical support
- Provide second line technical support
- Support Azure based resources
- Support Microsoft Defender
- Support Microsoft Intune
- Support conditional access policies
- Support endpoint security solutions
- Troubleshoot Azure AD Entra ID
- Troubleshoot Exchange Online
- Troubleshoot Microsoft 365 issues
- Troubleshoot Microsoft Teams
- Troubleshoot OneDrive
- Troubleshoot SharePoint Online
Perks/Benefits
- N/A
Skills/Tech-stack
API Integrations | Active Directory | Azure | Azure Active Directory | Cloud Security | Cloud Security Posture | Cloud Security Posture Management | Conditional Access | Data Loss Prevention | Data loss | EndPoint Manager | Entra ID | Exchange Online | Information Protection | Information Protection Policies | Loss prevention | Microsoft 365 | Microsoft Defender | Microsoft Endpoint | Microsoft Endpoint Manager | Microsoft Intune | Microsoft Teams | OneDrive | Posture Management | Power Apps | Power Automate | Protection policies | Risk Prioritization | Salesforce | Security posture management | Sensitivity Labels | SharePoint Administration | SharePoint Online | Vulnerability Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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