Technical Support Engineer, Focused Services, NGFW
Tasks
- Analyze packet traces
- Collaborate with engineering on defects
- Contribute to internal knowledge base
- Diagnose post sales technical issues
- Document findings in ticketing system
- File bug reports
- Manage support cases from initiation to resolution
- Perform root cause analysis
- Provide on-call support
- Simulate customer network topologies in lab environment
- Troubleshoot networking and security problems
- Use AI powered diagnostic utilities
- Verify configurations
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | CIDR | DHCP | Hypervisors | IPSec | LAN | LDAP | NAT | RADIUS | Remote Access | Remote Access VPN | Routing | SLAs | SSL | Switching | TACACS+ | TCPDump | TCPIP | UnixLinux | VLSM | VMware | Virtualization | WAN | Windows | Wireshark
Education
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